Caché and MRA Design Boast a 20-Year
Business Relationship
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| MRA Design delivers Cache's signature look. |
One of the first
cues that MRA Design offers special customer service touches is when you call
the main office phone. Jeri Rosenthal, Owner
of MRA Design, answers the phone.
“Our policy has
always been to focus on customer relations and make our customers feel like
family,” Rosenthal says. “Getting someone’s voicemail doesn’t give off that
feeling.”
MRA Design has
been designing both retail and residential spaces since its inception. For Caché
executives, MRA’s ability to provide a store that looks expensive, yet doesn’t
have to be in terms of design elements, is why the company continues to rely on
MRA Design.
“Our company is a
fast-paced environment, and we need a partner who provides great concepts and
drawings with a fast turnaround,” says Clifford Gray, Vice President of
Construction at Caché stores. “MRA has a great design eye, and they pay attention
to giving us a store that looks rich and beautiful, but is conscious in terms
of costs. That’s very critical in our business.”
Constructing a High-Class Retail Space
Caché
has more than 260 stores in 43 states, Puerto Rico and the U.S. Virgin Islands,
and MRA Design helps to keep their look fresh. The retail stores are intended
to provide the feel of shopping in a boutique with the convenient access to an
upscale mall. To design a space,
MRA Design starts off with the client’s mission and goes from there.
“We do full
design from concept to completion,” Rosenthal says. “They give us a space
layout, and we design it from floor to ceiling, including fixtures, flooring
finishes and full construction documents.”
While the
customer service aspects haven’t changed in the 20-year business relationship,
technology has. MRA Design used to provide hand-drafted designs. Today, design
technology allows MRA Design to streamline their process and e-mail Caché a
3-D model of a new retail store, outlet or re-vamp of an existing store.
Whatever the
project or process, Gray says he feels valued as a customer.
“Without
question, it’s a company with integrity, who always pays attention to detail
and there for you when have questions or needs,” Gray says. “I feel they care
about me as a client, and they hit the mark with the concepts we ask them to
execute.”
To find out more about these featured
businesses, visit:
• Caché specialty clothing stores at www.cache.com.
• MRA Design at www.mradesign.com or call (305) 762-6222. Facebook & Twitter.
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